Support

Soltrite support is staffed with live help desk personnel M-F 8 AM to 5 PM Central Time, North America. Emergency service is available via on-call technicians. Call (952) 968-5818 and press 2 for support.
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Click on the following for supporting documentation:

Quick user guide
Quick guest guide
Detailed user guide

Frequently Asked Questions

What kind of computer do I need?
What kind of camera do I need?  Where do I get it?
How much bandwidth does it need?
So what if everyone uses 8 party conferences doesn't that mean each user will be using a lot more bandwidth?
Can I limit the amount of bandwidth a user can consume?
Skype and other are free.  Why would I pay for your service?

Question: What kind of computer do I need?

Question: What kind of camera do I need?

Answer: Most built-in or external webcams work just fine, but we recommend a  Logitech Webcam Pro 9000.  This camera has amazing 720P quality and also works well under a wide range of lighting conditions.

Answer: For home office users a typical DSL or cable modem service works well.  We recommend 500K for the up stream (Although 250K will work).  The downstream requirement is somewhat dependant on the number of participants in the conference.  More participants require more bandwidth.  A good rule of thumb is to provision for 500 to 750K.

On the corporate side, up and down speeds are usually not separated so a good rule of thumb is to provision for 1.25 meg per user.

Note:  These numbers are based on the assumption that a service provider, such as Soltrite, is provisioning the service.  For companies that own and host their own Vidyo equipment considerably more bandwidth is required.

Question: So what if everyone uses 8 party conferences?  Doesn’t that mean each user will be using a lot more bandwidth to support those 8 video feeds coming to them?

Answer: Yes, each incoming video stream does use more bandwidth.  However, the size of the video gets progressively smaller as more video feeds appear so the amount of bandwidth used per feed continues to drop.  If large conferences are the norm and it is desired to see all 8 participants, a good average total number to provision for is 3 meg. (500 K up and 2.5 meg down).

Question: Can I limit the amount of bandwidth a user can consume?

Answer: Yes, it is possible to restrict the amount of bandwidth a user may consume.  When the maximum bandwidth allowed is reached then the quality of some of the incoming video feeds with be reduced or some will not be displayed.  Those who spoke most recently will be displayed.

Question: Skype and others are free.  Why would I pay for your service?

Answer: You get what you pay for.  You don’t get these things for free.

• HD quality
• Up to 50 people in the call
• Great performance even when bandwidth drops or packets are lost
• Desk share of applications such as spread sheets, web sites, power points and more
• Connecting to existing room based systems